Frequently Asked Questions
Absolutely, we ship worldwide with tracking.
Delivery costs € 3.99
Orders are shipped within 48 hours.
They are delivered in 2-3 days in Europe and worldwide in 5-7 days
After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, from which your item will be shipped.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and order number.
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.
We accept Visa and Mastercard credit/debit cards. Checks and transfers are not accepted.
Absolutely, our store is fully secure and we have an SSL encryption system to protect your personal and confidential data. We use a secure payment systems.
Have you received the shipping confirmation of your order? If your order has been shipped for more than 5 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
Yes, this is completely normal. To minimize your wait, we ship all items separately as soon as they are ready to ship. The rest of your order should arrive within the next few days.
We are sorry, unfortunately this can happen. Please contact us explaining the problem and attaching a photo as proof, we will do our best to find a solution.
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before returning).
Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt, your order will be fully refunded.
For more information, we invite you to consult the Returns page.
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.
If the product has been used and is therefore not resalable as is.
If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
If the returns process has not been followed.
To find out more, we invite you to consult the returns page.